Frequently Asked Questions
Everything you need to know about your investment in comfort and design.
What is the standard shipping timeframe for furniture?
In-stock items typically ship within 1 to 5 business days. For custom-built or made-to-order pieces, shipping times vary based on the specific configuration and will be provided at checkout.
Do you offer a warranty on your products?
Yes, we offer an industry-leading warranty that covers most of our products for up to 12 years, including parts and labor, ensuring your investment is protected for the long term.
What is your return policy?
We want you to love your space. If you are not satisfied, you can return most items within 30 days of delivery. Please note that a restocking fee may apply, and items must be in original condition.
Are the chairs shipped fully assembled?
Most of our high-performance office chairs, such as the Aeron and Embody, are shipped fully assembled so you can enjoy ergonomic support the moment they arrive.
Can I request fabric or material swatches?
Yes, we provide complimentary swatches for many of our upholstery and finish options to help you choose the perfect match for your home or office interior.
Which payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal and Affirm for flexible financing.